Replybutton Help Center

Category - Reply Buttons

Can I personalize reply buttons?

Yes you can. First insert the text replacement with choosing from the ‘PERSONALIZE’ button. After it adds to the message body, just copy and paste it to the reply buttons. It’s done! You can use the same type of text...

Where can I see the reply button results?

You can see reply button results in your campaign dashboard. To see which recipient replied what separately, go to your campaign overview and click ‘Recipients’ tab. Click on the recipient you want and see...

What if recipients click more than one reply?

We just record the first reply the recipient click. After that if they click another reply, we will not record it. They see the ‘Sorry but you cannot change your reply’ message on the page. 

What happens when customer clicks the reply buttons?

After the recipient clicked a reply button, a webpage automatically opens with ‘Thanks for your reply’ message and the reply you get recorded to your account. You will be informed with an email for each...

Can I edit reply button links?

Yes you can change to reply button links. Just click the “Edit Buttons” link under the reply buttons in your email. Write the URLs you want and click “Update”. 

How can I edit reply button texts and question?

Reply buttons appear default in your email body. If you don’t want to use reply buttons, you can remove by clicking the ‘Remove’ button under the reply buttons. If you want to add again, click the ‘Add...

How can I add/remove a reply button?

You can have minimum 1, maximum 3 reply buttons in an email. You can remove each button by clicking the (x) on the up right of each button. If you delete a button and want to add again, you need to remove all the...